Returns & Refund Policy

At Commercial Fridge and Freezer, we stand behind the quality of our commercial food service and refrigeration equipment. If you are not completely satisfied with your purchase, we are here to assist you with a transparent return and refund process.

Please read our policy carefully to understand your rights and obligations.

1. Return Window

• Customers have the right to request a return within 30 days from the date of delivery.

• Any return requests submitted after this 30-day window will unfortunately not be eligible for a return or refund.

2. Eligibility Requirements for Standard Returns

To qualify for a standard return and full refund, the item must meet the following strict criteria:

• The equipment must be entirely unused, uninstalled, and undamaged.

• The item must be in its original factory packaging with all original accessories, manuals, and protective wrappings intact.

• Restocking Fees: There are no restocking or handling fees for standard returns that meet these factory-clean criteria.

3. Damaged, Defective, or Incorrect Items

Because commercial refrigeration equipment is heavy and specialized, transit issues can occur.

• 48-Hour Notification: If your item arrives damaged, defective, or if you received the incorrect model, you must notify us within 48 hours of delivery at info@commercialfridgeandfreezer.co.za.

• Resolution: In these cases, we will fully take responsibility, arrange for the collection of the item at our expense, and provide a swift replacement or a full refund.

4. Fees for Used or Altered Goods

• If an item is returned and found to have been installed, lightly used, or is missing its original factory packaging, it does not qualify for a standard free return.

• Depending on the condition of the unit upon inspection, a 15% handling and restocking fee will be deducted from your final refund amount to account for depreciation. Items heavily altered or damaged by the user cannot be accepted.

5. Return Shipping Costs

• Customer Responsibility: For standard returns (change of mind or incorrect size ordered by the customer), the cost of return transport and freight shipping to our warehouse is the sole responsibility of the customer.

• Business Responsibility: If the return is due to a factory defect, incorrect item sent, or transit damage reported within 48 hours, Commercial Fridge and Freezer will cover all return shipping fees.

• Approval Required: All returns must be officially approved by our support team via email before shipping any goods back to our warehouse. Unauthorized returns will not be processed.

6. The Refund Process

• Once your return is received at our facility, it will be thoroughly inspected by our technical team within 3–5 business days.

• Once approved, your refund will be processed via Secure Bank Transfer (EFT) to your nominated bank account within 14 business days. We will email you the official proof of payment once the transfer is completed.

7. Contact Information

To initiate a return or report a damaged delivery, please contact our support desk:

• Business Name: Commercial Fridge and Freezer

• Phone: +27 69 770 6091

• WhatsApp: +27 69 770 6091

• Email: info@commercialfridgeandfreezer.co.za

• Physical Address: 446 Rivonia Road, Morningside Extension 53, Sandton, 2196, South Africa

• Mailing Address: P.O. Box 33585, Jeppestown, 2043, South Africa